Terms & Conditions
Thank you for choosing to shop with Urban Basics. Here's everything you need to know about doing business with us, all in one place.
Credit/Debit Cards
Note Regarding Debit Cards
If you have used a bank debit card to place your order you may see what appears to be a second charge on your account. However, you were not billed twice. The first item is, in effect, your bank's authorization for the purchase. If there is a second item, it is the actual charge that was made to your account when the order was processed. The first entry will be removed from your account by your bank in accordance with its own policies.
Shipping - is Free for purchases over 50.00 within the contiguous U.S. Otherwise shipping is tiered based on the amount of the order as follows:
All Shipments originate at our location in Battle Ground, Washington 98604.
When shipping within the contiguous U.S., your order will arrive within delivery estimates based on your location and standard shipping, 3 to 5 business days.
Urban Basics reserves the right to choose all carriers.
Returns/Credits
During covid please minimize returns.
For all product returns please contact Customer Service to receive a Return Authorization(RA) number.
- All credit requests must include original Sales Order Number.
- All returns must arrive at Urban Basics in re-saleable condition in order to qualify for credit. Credit will be disallowed for items not returned in re-saleable condition. (Examples: Products that have been used, damaged, or have been removed from their original manufacturing packaging.) Repackaging charges may also apply.
- RA Number – Must be prominently displayed on the outside of the returned package.
- For Multiple RAs – The items associated to each individual RA, must be packaged separately, with the correct RA number written on each package. Packaging can be bags or boxes, as long as the items for each RA are separated and labeled.
Shipping Damage
Urban Basics assumes no responsibility for product damage caused by the freight carrier. Upon receipt of goods with obvious or concealed damage, the customer should contact the carrier and request immediate inspection or note damages clearly on the delivery document Urban Basics, to the best of its ability, will assist the customer by providing paperwork needed to complete a freight claim.
Privacy Policy
Urban Basics is committed to delivering the best experience for our customers. As such, we take our responsibilities maintaining your personal information very seriously. This Privacy Policy applies to your use of the Urban Basics website, located at www.myurbanbasics.com (the "Site") and explains how Urban Basics Co. ("Urban Basics," "we," "us," or "our") will collect, process, and use your personal information. By visiting and/or using the Site, you agree to the terms and conditions of this Privacy Policy and consent to our collection, processing, and use of information, including our use of cookies and similar technologies, as described below. If you do not agree with the data practices described in this Privacy Policy, please do not use the Site.
What information do we collect about you?
We may collect and store any information you enter on the Site or give us in any other way, including when registering for an account, placing an order for products or services, during purchasing and/or billing, signing up to receive Urban Basics E-Publications, voluntarily completing customer surveys, providing feedback, and participating in contests. The information collected will vary but typically includes personal information, such as: first and last name, e-mail address, password, mailing address, and telephone number. If during your use of the Site you purchase goods, we may also collect your credit or debit card information.
Automatically collected information
Even if you do not explicitly provide us with information, we may collect certain information when you interact with the Site. For example, our servers may keep an activity log that tracks all visitors to the Site. The information in the activity log may be anonymous and therefore may not identify you individually, however such information, in conjunction with other information that we hold, may also be capable of identifying you and so may be personal information. This information may include: your IP address; time and date of access; web page(s) visited; the content, features, and activities that you access on the Site; software crash reports, type of browser used; type of device used (e.g., personal computer or mobile device); session identification number; and access times.
We may collect this information passively using technologies such as standard server-logs, cookies (see below), and clear GIFs (also known as Web beacons). We use passively-collected information to administer, operate, and improve the Site.
How will we use the information about you?
We may use the information you provide us to process and fulfill your order, notify you of your order status, respond to your inquiry, communicate with you when necessary to provide customer service and/or follow-up information related to a purchase or shipping information, and to manage your account. We may also use information you provide us to help us improve, operate, and enhance your experience on the Site; notify you about important functionality changes to the Site; for administrative purposes; to prevent or detect abuses of our Terms & Conditions; to enable third-parties to carry out technical or other functions on our behalf; and for any other purpose that we may disclose to you at the point at which we request your personal information. By giving us information, you expressly consent to our collection, use, and disclosure of the information as described in this Privacy Policy.
We may also use information you provide us to email you about products, services, and opportunities we think may be of interest to you (see Marketing section, below). We may work with carefully selected third parties that are responsible for delivering certain functions on our behalf. These include companies that run our website, process payments, deliver emails, fulfill orders, and deliver packages. When we share personal information with these providers, they are authorized to use personal information only as needed to perform their functions on our behalf, are required to keep the personal information safe., and are not permitted to keep the personal information for any longer than needed in order to perform their responsibilities.
Marketing
If you have consented to receive marketing emails, we may use your contact information to send you information about products, services and opportunities which might interest you. If you do not consent to the use of your contact information for marketing, it will not be used for those purposes.
You have the right at any time to stop us from contacting you for marketing purposes by clicking the unsubscribe link at the bottom of any e-mail or by sending us an e-mail at the address listed below.
We will not share your personal information with any third-party for their own marketing purposes, without your consent.
Access to your information and correction
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
"Do Not Track" Requests
The Site does not respond to "do not track" requests.
Children's privacy
The Site is not directed to children under the age of thirteen and we request that all visitors to the Site under the age of thirteen do not provide any personally identifiable information through or on the Site. We do not knowingly collect information from children under the age of thirteen without parental consent.
Cookies
Like many websites, we may use cookies to enhance your shopping and browsing experience. A cookie is a very small piece of information that is stored on your computer or equipment that a website uses to save and collect basic information. Cookies are essential to the operation of our website to allow basic functionality, like creating an account, assisting with purchasing, customizing certain content just for you, and to make your browsing experience more efficient and faster. We may also use cookies to monitor traffic, improve the Site. The text in a cookie, by itself, only tells us that you have visited the Site before. It does not store any personal information such as your name, e-mail address, street address, or phone number.
You can change your privacy preferences regarding the use of cookies and similar technologies by customizing your browser settings. You may set your browser to accept all cookies, block certain cookies, require you consent before a cookie is placed in your browser, or block all cookies to match your comfort level with regard to the use of cookies. Blocking all cookies will affect your online experience and may limit your access to certain features on the Site, including certain personalized content.
Security
When you place orders or access your account information, including anywhere on the Site where we request credit card information, we offer the use of a secure server. Personal information collected on the Site is stored in secure operating environments. Secure Sockets Layer (SSL) software encrypts all information you input before it is sent to us. While we try our best to safeguard your information once we receive it, no transmission of data over the Internet or any public network can be guaranteed to be completely secure. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Changes to our privacy policy
We keep our Privacy Policy under regular review and will update this web page with any changes. Any changes to this Privacy Policy will become effective when posted to the Site. Your use of the Site following these changes constitutes acceptance of any amendments to and the most recent version of the Privacy Policy.
This privacy policy was last updated on December 10, 2020.
How to contact :
kari@myurbanbasics.com